Refund Policy

Last updated: [date]

DRAFT, not yet reviewed by a lawyer. Replace every [bracketed item] and have this reviewed for your jurisdiction before taking payments.

Your decision needed: the 7-day window below is a suggested default. Change it (or remove refunds) before launch; also check consumer law where you sell (for example, EU/UK customers have a 14-day withdrawal right for digital content unless they expressly agree to immediate access and acknowledge losing it at checkout).

First subscription

If it's your first subscription with us and the indicator isn't right for you, email support within 7 days of your first payment and we'll refund it in full and remove your access.

Renewals

Renewal payments aren't refunded, but you can cancel any time before your next renewal and keep access until the end of the period you've paid for.

Problems on our side

If we can't grant you access, or the indicator stops working because of a fault on our side that we can't fix within a reasonable time, we'll refund the affected period.

How refunds are paid

Refunds go back to the original payment method, normally within 5–10 business days depending on your bank.

Promotional prices

Promotional prices (such as Black Friday) apply to the first billing period only. Renewals are charged at the normal price shown at checkout, unless you cancel before the renewal date.

EU and UK customers: right of withdrawal

Consumers in the EU and UK normally have 14 days to withdraw from a digital purchase. Because access to the software starts as soon as we add your TradingView username, at checkout you'll be asked to request immediate access and acknowledge that your right of withdrawal ends once access has been granted. If you don't want immediate access, contact support before we grant it and we'll cancel and refund in full. [Lawyer to confirm the checkout wording.]